Privacy Policy

Introduction

Job Crackle ("we," "us," or "our"), an Indian company, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered resume optimization and job search platform, including our website, mobile applications, and desktop applications (collectively, the "Service").

As an Indian company, we primarily operate under Indian privacy laws and regulations. BY USING OUR SERVICE, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

1. Information We Collect

1.1 Personal Information You Provide

1.2 Information Collected Automatically

1.3 Information from Third Parties

2. Detailed Information About Our AI Services & Database

3. How We Use Your Information

3.1 Service Provision

• Provide AI-powered resume optimization and LaTeX conversion
• Deliver personalized job recommendations and alerts
• Process and analyze resume content for ATS optimization
• Enable job search, filtering, and application tracking
• Maintain user accounts and subscription services

3.2 Service Improvement (NOT AI Training)

• Improve our job matching algorithms (not AI training)
• Enhance job search and filtering features
• Develop better user interface and experience
• Create industry-specific job recommendations
• Analyze usage patterns to improve service performance

Note: Any data used for service improvement is anonymized and cannot be traced back to individual users.

3.3 Communication and Support

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Deliver subscription and billing communications
• Send job alerts and career-related content (with consent)

3.4 Business Operations

• Process payments and manage subscriptions
• Prevent fraud and ensure platform security
• Comply with legal obligations and regulations
• Conduct analytics and business intelligence

3.5 Legal Bases for Processing (GDPR/DPDP Compliance)

• Contract Performance: Processing necessary to provide our Service
• Legitimate Interest: Service improvement, security, and business operations
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Service Providers and Partners

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.5 Anonymized and Aggregated Data

We may share anonymized and aggregated data that cannot identify you for research, analytics, and business purposes.

5. Data Security and Protection

5.1 Security Measures

• Network Security: Firewalls, intrusion detection, and monitoring
• Regular Audits: Security assessments and vulnerability testing
• Data Minimization: Collect only necessary information

5.2 Password Security

• Passwords are hashed using bcrypt with salt
• We never store or transmit passwords in plain text
• Secure password reset mechanisms

5.3 Session Management

• Secure session tokens with expiration

5.4 Data Breach Response

In the event of a data breach, we will notify affected users as soon as reasonably possible, in accordance with applicable law.

6. Data Retention and Deletion

6.1 Retention Periods

• Account Data: Retained while account is active plus 3 years
• Resume Content: Retained while account is active plus 1 year
• Usage Logs: Retained for 2 years for security and analytics
• Payment Records: Retained for 7 years for tax and legal compliance
• Support Communications: Retained for 3 years

6.2 Data Deletion

You may request deletion of your personal data by contacting support. We will delete your data within 30 days, except where retention is required by law.

6.3 Anonymization

After retention periods expire, personal data is either deleted or anonymized for research and analytics purposes.

7. Your Privacy Rights

7.1 Universal Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities

7.2 Indian Users (DPDP Act 2023)

• Right to confirmation and access of personal data
• Right to correction and erasure
• Right to grievance redressal
• Right to nominate (for deceased users)

7.3 US Users (State Privacy Laws)

7.4 Exercising Your Rights

To exercise your privacy rights, contact us at hi@jobcrackle.com (Subject: Privacy Query) or through your account settings. We will respond within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

8.1 Types of Cookies

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

8.3 Third-Party Tracking

We use Google Analytics and other analytics services. These services may use cookies and similar technologies subject to their own privacy policies.

9. International Data Transfers

9.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate.

9.2 Safeguards

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions where applicable
• Binding Corporate Rules for internal transfers
• Encryption and security measures during transfer

9.3 Data Localization

Where required by local law, we maintain data processing and storage within specific jurisdictions.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Services and Links

11.1 Third-Party Services

Our Service integrates with third-party services (OAuth providers, payment processors, AI services). These services have their own privacy policies and terms of service.

11.2 External Links

Our Service may contain links to external websites and job postings. We are not responsible for the privacy practices of these external sites.

11.3 Job Application Process

When you apply for jobs through external links, you are subject to the privacy policies of those employers and job boards.

12. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our Service
• Updating the "Last Updated" date

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

13. Grievance Redressal and Contact Information

13.1 Privacy Officer

13.2 Regulatory Authorities

13.3 General Contact